Returns & Exchanges

We aim to please you completely. Your satisfaction is our priority. If you are not satisfied with your purchase, you have 15 DAYS from the delivery date to return your order to us for a refund or exchange.

General For All Products

  1. All returns must be sent back to our address with prior authorization by e-mail. Unauthorized returns will be refused or disregarded.
  2. Returned items must be in their original unworn condition and with tags attached. Incomplete returns may be refused or disregarded.
  3. Amazon-gems.com is not responsible for items lost during return shipping.
  4. We recommend that you send your return via Registered USPS mail.
  5. Amazon-gems.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Amazon-gems.com decision will be final.

Defective Item Exchange

  1. Amazon-gems.com will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Registered USPS Mail.
  2. Return shipping costs will be refunded via PayPal within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods.